|
Online Appointments FAQ
How does MDMate’s Online Scheduling Manager
work?
How do I know my appointment data is secure?
Why offer real-time, online scheduling?
How long does it take to get MDMate’s Online
Scheduling Manager set-up?
What will it cost my clients?
What type of business is MDMate’s Online Scheduling
Manager suitable for?
Do I have to install special software or hardware?
Do consumers have to be at home to schedule or change
an appointment?
Can I customize my scheduling screens?
What is to stop someone from scheduling a fake appointment?
How will a business know that their clients have made
the right scheduling choices?
Can MDMate’s Online Scheduling Manager serve
as a scheduler for appointments that are made in the office or over
the phone?
Why would I want to use MDMate’s Online Scheduling
Manager instead of a simple reservation book?
Why would I want to use MDMate’s Online Scheduling
Manager instead of offline internal scheduling software?
What synchronization/export/import features does MDMate’s
Online Scheduling Manager have?
Will MDMate disclose my personal and business information?
Who owns the data collected by MDMate’s Online
Scheduling Manager?
If I lose my login information or my password, how
do I retrieve this information?
Can I sign up for a website without MDMate’s
Online Scheduling Manager?
If I sign up for a website without MDMate’s
Online Scheduling Manager, can I add on-line appointments later?
How do I contact your Technical Support Department?
Online Appointments FAQ
How does MDMate’s Online Scheduling
Manager work?
When clients log-on to your website, they click on a link which
takes them to your appointment screen. A series of simple steps
walk them through the appointment process.
As soon as a client books
an appointment, a confirmation e-mail is automatically sent to them
followed by a reminder email at their chosen time before their scheduled
appointment date. It's that simple.
See the Demo here.
How do I know my appointment data is secure?
MDMate uses the latest in 1024 bit encryption technology to secure
client information. We are HIPPA compliant with information so as
you move forward with new systems your data is already compliant.
Why offer real-time, online scheduling?
Research indicates that online scheduling and appointment services
will be one of the fastest growing segments on the Internet. In
fact, 2 million businesses--from medical clinics, dentists, and
optometrists, to hair salons and car rental companies--are expected
to be using online scheduling services by the year 2004. Many offices
have started using online appointment requests. This is simply a
client sending an email requesting an appointment and then waiting
for someone to get back to them with available times. With MDMate’s
Online Scheduling Manager this is all automated and the client knows
right away what date and times are available and can make an appointment
in less than one minute. With MDMate’s Online Scheduling Manager
you can:
- Take appointments 24 hours a day, 7 days a week
- Reduce your staff's phone time
- Keep work interruptions caused by in-bound calls to the minimum
- Improve schedule utilization while avoiding overbooking
- Minimize no-shows with schedule reminders via email
- Optimize your time for great client service by taking care
of time-gaps between appointments of different duration, and coordinating
your staff more efficiently
- Eliminate the problems caused by most appointment management
tools because of their rigid working time and appointment duration
settings that do not take into account the specificity of your
business. MDMate’s Online Scheduling Manager has flexible
user management for non-standard schedules, appointment durations,
and working time changes
See the Demo here.
How long does it take to get MDMate’s
Online Scheduling Manager set-up?
Within 48 hours, we can get you set up with a temporary page for
internal use of MDMate’s Online Scheduling Manager while you
are waiting for your comprehensive custom website to be completed.
What will it cost my clients?
There is no cost to the consumer.
What type of business is MDMate’s
Online Scheduling Manager suitable for?
Although we specialize in Health Care Professional’s websites,
MDMate’s Online Scheduling Manager is suitable for all service-oriented
operations and any business that needs appointment scheduling or
reservations such as healthcare, automotive, beauty salons, restaurants,
travel and leisure and many more.
Do I have to install special software or
hardware?
No. A business owner only needs a computer, a browser and Internet
access to use MDMate’s Online Scheduling Manager.
Do consumers have to be at home to schedule
or change an appointment?
No. The service is Internet based, that way, they can schedule or
change an appointment from any computer with access to the World
Wide Web.
Can I customize my scheduling screens?
A custom header and footer can be designed that looks similar to
the other sections of your website and would include your logo.
We are working on adding more customization features.
What is to stop someone from scheduling
a fake appointment?
When a new client logs in for the first time, he/she is e-mailed
an initial password. This means the person must give a valid e-mail
address to schedule an appointment. This way, the provider is protected
from false scheduling better than any system devised for telephone
appointments.
How will a business know that their clients
have made the right scheduling choices?
Clients can only select predetermined dates and times (as set up
by the business). The business controls the time slots for all of
the services, personnel, and resources it offers.
Can MDMate’s Online Scheduling Manager
serve as a scheduler for appointments that are made in the office
or over the phone?
Yes, and we highly recommend that all appointments are kept in one
place. When you or your receptionists take appointments over the
phone, you can enter these appointments in your online schedule
and keep your calendar up-to-date. If you have walk-in clients and
you're fully booked, use MDMate’s Online Scheduling Manager
to make a future appointment for them.
Why would I want to use MDMate’s
Online Scheduling Manager instead of a simple reservation book?
Since that reservation book always sits in your office, you don’t
always have access to it. With an online reservation system, you
and your staff can see your clients' reservations and appointments
even when you're away from the office. Our Palm Pilot synchronization
feature lets you access your appointments virtually anywhere. Just
as important, your clients will have 24/7 access to scheduling appointments
at their convenience.
Why would I want to use MDMate’s
Online Scheduling Manager instead of offline internal scheduling
software?
MDMate’s Online Scheduling Manager is more efficient and more
cost effective. Working with MDMate’s Online Scheduling Manager
allows you, your staff and your clients to schedule and view appointments
24/7 virtually anywhere. Moreover, you don’t have to install
any software on any of your computers. And of course no costly software
maintenance or upgrades are ever needed.
What synchronization/export/import features
does MDMate’s Online Scheduling Manager have?
MDMate’s Online Scheduling Manager supports synchronization
with Microsoft® Outlook (.vcf format), Palm® Desktop Software
(.vcs format) and any other program that uses Comma Separated Value
format (.csv). Monthly, weekly, and daily schedule summaries and
details can be viewed, printed and imported/exported.
Will MDMate disclose my personal and business
information?
Keeping your personal and business information private is vitally
important to us. As with all information, MDMate will never rent
or sell your personal and/or business information. For full MDMate
privacy policy please refer to this page.
Who owns the data collected by MDMate’s
Online Scheduling Manager?
You do. While we do store data for you, we will not use, reveal,
distribute, sell, rent, or allow your data to be used in any way.
We understand that the information in your web application is the
work product of your company.
If I lose my login information or my password,
how do I retrieve this information?
First, please try using our “Forgot your password” link
on the login page. Make sure to provide the same e-mail address
you used to register. If this doesn't work, please call
or email us.
Can I sign up for a website without MDMate’s
Online Scheduling Manager?
Yes. If you would like to have a website, but do not want to or
are not yet ready to accept on-line appointments, you can sign up
for a website only.
If I sign up for a website without MDMate’s
Online Scheduling Manager, can I add on-line appointments later?
Yes. You can add on-line appointments at any time to your website.
How do I contact your Technical Support
Department?
MDMate provides technical support to all clients under the terms
of your “Hosting Support Agreement”. Support questions
are handled by telephone and e-mail. Phone and Email support hours
are Monday through Friday, 9:00 AM to 5:00 PM Central Time.See
our Contact Us page.
You do not need to worry about you website going “down”
due to our redundant servers. But in the case there is a problem,
we will be notified immediately and we do have technical support
personnel on-call 24 hours a day in case of emergency.
Back to FAQ
|
