Hosting FAQ

What is “Website Hosting”?
What type of equipment is used to host my website?
How do I know my data is secure?
How long will it take graphics and photos to download to visitor’s computers?
What other services are included with website hosting?
How do I contact your Technical Support Department?
Can I host my website with another company?

Hosting FAQ

What is “Website Hosting”?
Once a website design is completed, the site is placed onto a computer with hosting software and access to the word-wide-web so that it may be accessed by all computers on the internet. This is known as "Website Hosting" and MDMate keeps your website operational 24 hours a day, seven days a week.

Many existing and prospective patients use the Internet after normal work hours to look into a doctor's practice beyond what is listed in their HMO Provider Directory. In addition, your website is the center for your practice's e-mail messages and for the transfer of electronic information to other doctors, pharmacies, hospitals, etc. Your website needs to be on-line, all the time.

What type of equipment is used to host my website?
A website consists of many servers and services. We use a combination of state-of-the-art tools and technology to do the most efficient job. We utilize multiple levels of redundant hardware and software. Your web site is protected behind a security firewall. In front of the multiprocessor RAID enabled web servers are multiple accelerator-caching servers. In front of the accelerators are multiple load balancers. Most of our servers are Intel Unix based or Sun Microsystems. We utilize networking switches and routers from 3Com and Cisco Systems. Multiple independent fiber channels bring the network to our data center, which is a converted bank vault. Bandwidth is provided by three OC12 circuits (AT&T, Broadwing, and Cable & Wireless). Power is brought into the building by multiple providers and all equipment is running through a power regulator and UPS that is battery backed up and diesel backed up. Engineering staff are Hand Scanned to enter the facility where they are then in a man-trap until proper identification to security staff then allows them into the vault.

How do I know my data is secure?
MDMate uses the latest in 1024 bit encryption technology to secure customer information. We are HIPPA compliant with information so as you move forward with new systems your data is already compliant.

How long will it take graphics and photos to download to visitor’s computers?
We optimize graphics for use on the Internet and due to the speed of our equipment and telecommunication connections, your website will operate at peak Internet speeds. Therefore, the amount of time that it takes for graphics to build on visitor's computer is relative to the speed of the visitor's Internet connection. If a viewer has a high-speed connection such as a cable modem or DSL, your pages will build within a second or two, if the viewer is using a slower dial-up connection such as a 28.8 modem, it will take a little longer.

What other services are included with website hosting?
MDMate Hosting services extend beyond simply keeping your website on-line 24 hours a day, seven days a week. As part of our hosting services we also make any necessary corrections to your site to accommodate changes in content -- address, personnel, insurance plans you accept, etc. We also offer an “Online Newsletter” page where you can easily post daily news or any other information that you wish and change it as often as you wish. This “Online Newsletter” page is as easy to change as using common word processing software most people are familiar with. With MDMate you can be sure that your site content is always accurate.

Along with hosting your website, MDMate will also set-up and support your e-mail accounts, and offers all of the following:

• Website Statistics– see how well your website is working for you
• Web-Based Email – no need for a separate email client (Outlook, etc.)
• Email Auto-Responders – Automatically send Appointment Reminders, automatically send emails when lab results are ready to view online (more secure than sending results in an email), automatically send Birthday cards, send pre and post visit instructions, check-up reminders
• Online Appointments – the most valuable feature of our products and services - see the Demo here
• Customer Database – secure customer information accessible by secure password
• Email Lists – keep in contact with all patients who give you their email address
• Online Forms - Registration, Medical History, Rx Renewal, etc.
• Registrar of your new or existing domain name
• Search Engine Registration

See our Products and Services pages or Call or Email us to discuss your one of a kind requirements.

How do I contact your Technical Support Department?
MDMate provides technical support to all customers under the terms of your “Hosting Support Agreement”. Support questions are handled by telephone and e-mail. Phone and Email support hours are Monday through Friday, 9:00 AM to 5:00 PM Central Time. See our Contact Us page.

You do not need to worry about you website going “down” due to our redundant servers. But in the case there is a problem, we will be notified immediately and we do have technical support personnel on-call 24 hours a day in case of emergency.

Can I host my website with another company?
Not really. While all content information that you supply in your information profile belongs to your organization, MDMate retains the copyrights on all layouts, functionality and graphics (other than those supplied by you) of your website.

You may have your content reworked by another web developer, but you would almost be starting over and redesigning a new website.

It should be noted that MDMate’s prices for site hosting is less than half of most other Internet developers and includes:

• Updates to your website content
• Online Newsletter page
• E-mail support
• Web-Based Email
• Website Statistics
• Email Lists
• Email Auto-Responders
• Online Appointments
• Customer Database
• Online Forms - Registration, Medical History, Rx Renewal, etc.
• Registrar of your new or existing domain name
• Search Engine Registration